IMTB F Q & A

                                                                                                                                                                                             

MEASUREMENTS

Measuring Tips:
Bust- Measure the fullest part of your bust making sure the tape measure fits comfortably.
Waist- Measure the narrowest part of your waist
Hips- Measure the fullest part of your hips, approximately 7" down from your natural waist

Please note that these measurements are a guideline for fit. Our styles are from different designers, so sizing can vary from one style to another. Most of our items fit true to size unless noted in the description.

Unless otherwise specified, all measurements are taken while the garment is lying flat and un-stretched. Please be aware that all measurements are approximate and are based on where we estimate the hip, bust and length to fall on the garment, it may vary by an inch or more depending on where the garment falls on your body. Length is taken from the very top of the shoulder, the hip and bust is taken side to side seam to seam and waist is taken straight across the back of the waist band.

                                                                                                                                                                                             

PRE-LOVED ITEMS

We're a resale clothing store that carry new clothing and accessories from up and coming labels and local designers. However, we also offer customer returns and stock overflow from major department store wholesalers and designer gently used fashions that were previously owned and are like new. This is how we are able to provide designer labels up to 70% of its original cost. We have items for men and women looking for great selections at low prices! Some of our inventory has included designer labels such as Free People, Ann Taylor, BCBGeneration, Calvin Klein, Hugo Boss, Perry Ellis, Ralph Lauren, Gap, American Eagle, Coach, Levi's, TopShop, and many many more.
**ALL intimates, swimwear, socks and leggings is always new and unused**

                                                                                                                                                                                             

OUT OF STOCK ITEMS

Because we are a boutique, our inventory is very limited and exclusive. It's My Thing Boutique strives to provide our customers with fresh new products, therefore; we rarely reorder an item once it has sold out. Please continue to check our website as we are continually updating our online boutique with great new merchandise you will love.

                                                                                                                                                                                             

SHIPPING

When will my order ship?

  • Most orders received through our customer service department will be processed and shipped within 48 hours of receipt. All orders placed after 2pm on Fridays will go out the following Monday (or business day if Monday is a Holiday). Pre-orders will ship upon availability.
  • Most items will ship via USPS. Once shipped, most domestic orders take anywhere from 2 to 8 business days after processing to arrive depending on the efficiency of your local postal service.
  • If you'd like to receive your order faster, feel free to select USPS Priority Mail Express at checkout.
    We currently ship to locations within the Continental United States only.

Where is my order?

  • All orders will receive an email order confirmation once your order has been received; in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package. If tracking states that your order has been delivered, it is your responsibility to contact USPS and file a claim if necessary. If a package is lost, damage, stolen, or marked "Delivered", we are not responsible for refunding or replacing merchandise, please file a claim with USPS.

Can I modify my order?

  • We are unable to modify or cancel an order once it has been processed. You may email Ask.IMTB@ItsMyThingBoutique.com to receive the status of your order.
                                                                                                                                                                                             

INTERNATIONAL ORDERS

Unfortunately, It's My Thing Boutique does not ship internationally.

                                                                                                                                                                                               

RETURNS

Your happiness is important to us, and we are confident you will love your purchase, but we know things don’t always work out. If you are not 100% satisfied with your purchase, please refer to the following guidelines and contact us at Ask.IMTB@ItsMyThingBoutique.com with any questions.

  • While all sales are considered final we will take into consideration store credit/exchanges on a case by case bases.
  • Refunds will be approved for the following reasons only:
    • Received Wrong Product other than what was ordered.
    • Items grossly misrepresented.
    • The Product has a manufacture defective. If damage during shipping, please open a claim with the postal service as we are not responsible for products damaged in shipping.
    • Clothing does not fit properly AND our price tags are attached in its original place on the garment - subject to return postage cost. 
  • You must notify the returns department of all return, exchange & defective items within 3 days upon receiving your order. If you feel you have received defective merchandise or you were shipped the incorrect item, please contact us immediately at Ask.IMTB@ItsMyThingBoutique.com so we can take care of you.
  • All returned items must be received by our returns department within 15 days of the date your order was delivered to you according to our tracking information. Please ship in time to allow 5-7 days for your return package to arrive to us (to ensure your return is received within the 15-day window) You may return to us via the carrier of your choice, but we recommend obtaining a tracking number on your package.
  • It's My Thing Boutique is not responsible for lost returned packages. Items returned outside the 15-day policy and/or do not fit the return guidelines, will not be excepted. No refund or store credit will be issued.  Returns will be processed within 5 business days after we receive your return.
  • Return shipping is your responsibility, including rush charges and is non-refundable; neither will the shipping charges on the original purchase be credited back to you. We pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
  • Merchandise must be in the original condition it was shipped, including original packaging and/or tags attached.
  • Refund and/or Store credit will be processed or credited to your online account after receipt & inspection of item(s) by our Returns Department within 3-7 business days after receiving your return. You may then apply the credit at checkout of your next purchase.
  • We reserve the right to reject any item returned to us.

Items NOT eligible for return include:

  • All Sale/Clearance Items, Pre-Loved sale items, jewelry, Intimates, Bras, Camisoles, Slips, Socks, Leggings, scarves, belts, hats, hair accessories, Gift Cards and all special orders are Final Sale and cannot be returned.
  • Items must be unwashed, unworn, and with tags still attached. Any items that appear to have been worn, washed, dry cleaned, altered, have makeup or other stains, odors, have had the tags removed or are received by us after the 15 day return period WILL NOT be accepted and may be returned to the customer at the customer’s expense.

 Do I need a Return Authorization?

  • Yes. All returns must have a Return Authorization Number (RA#) and/or Exchange Number (EN#).
  • You must receive the RA# from our returns department for your claim to be processed. Absolutely no returns will be accepted without the RA#. All credits will be applied as store credit. Please contact us via e-mail at Ask.IMTB@ItsMyThingBoutique.com to receive an RA#.
  • Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number in the return box before you ship it out. This way we will be able to issue the refund faster without any confusion.

 Refunds cannot be issued unless an exchange purchase has been made (see below).

  • Because we are a boutique, our inventory is very limited and exclusive; therefore, we cannot guarantee that the size or color of the item you want to exchange for will be in-stock at the time we receive your return. It is best to purchase the item in the size you are needing, then notate the new 'exchange order #' at the bottom of your return form & send the incorrect size back to us for a refund. Otherwise, store credit will be issued when we receive your return & you can use it towards the purchase of the size you are needing. Only returns that include an 'Exchange Order #' at the bottom of the return form will be eligible for refund.
                                                                                                                                                                                             

72-HOUR EXCHANGE POLICY

While all sales are considered final we will take into consideration store credit/exchanges for items grossly misrepresented. Exchanges are handled on a case-by-case basis and you must contact us within 72 hours of your order being delivered. This means within 3 days of your item being delivered, you must e-mail us to let us know if you have issues with your purchase. Past the 72 hours delivered window, exchanges/store credits are no longer considered.